Refund policy

Last updated: September 22, 2026

At Posiosa, we stand behind the quality of our products and are committed to handling return and refund requests in a fair, reasonable, and transparent manner. Please review the following policy carefully before submitting a return or refund request.

Return Eligibility

We accept change-of-mind returns for products, including returns because you no longer want the item or it does not suit your space. Please submit your return request within 30 calendar days of delivery.

To qualify for a change-of-mind return, the item must be unused, uninstalled, and in its original packaging, with all parts, accessories, and instructions included. All returns require prior authorization.

If your item arrives damaged, defective, or incorrect, please contact us with your order details so we can arrange an appropriate resolution. Items that have been used or installed are not eligible for change-of-mind returns, but confirmed manufacturing defects may still qualify for assistance.

Nothing in this policy limits your applicable statutory consumer rights.

Return Window

Return or replacement requests must be submitted within 30 calendar days from the delivery date, as confirmed by carrier tracking records.

Requests submitted after this period may not be eligible for approval.

Return Process & Authorization

All return requests must be reviewed and approved in advance.

To request a return or replacement, email a01082218139@gmail.com with your order number and the reason for your request. For damaged, defective, or incorrect items, please also include clear photos or videos showing the issue.

Once your request has been reviewed and approved, our support team will issue a Return Merchandise Authorization (RMA) and provide detailed return instructions, including the appropriate return address based on the specific order and product condition.

For orders shipped from our China facility, the default return address is:
1st Floor, No. 34 Xinsheng Street, Liusha Village, Henglan Town, Zhongshan City, China.

The Loveland, Colorado business address is for correspondence only and does not accept returns. Please contact us for authorization before returning any item to China.

Please do not send items back without prior authorization. Unauthorized returns may be refused or delayed.

Return Shipping Costs

For change-of-mind returns, including items that do not suit your space or are no longer wanted, the customer is responsible for return shipping costs.

If the return or replacement is due to a damaged, defective, or incorrect item, Posiosa will cover the reasonable return shipping costs.

Our default return address is in Zhongshan, China. Please obtain return authorization and confirm the return address with our support team before sending any item back.

Inspection & Refund Timeline

Returned items will be inspected within 3–5 business days after they are received.

Once the return is approved following inspection, refunds will be issued to the original payment method within 5 business days.

Please note that depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Condition of Returned Items

For change-of-mind returns, products must be unused, uninstalled, and in their original packaging, including all components such as crystals, parts, manuals, and accessories. For damaged, defective, or incorrect items, please contact our support team for return instructions specific to your case.

If returned items are incomplete, damaged due to improper packaging, or not in resalable condition, a reasonable restocking or repair fee may be deducted. Any applicable deduction will be communicated to the customer before the refund is processed.